Free UK shipping during Covid crisis

FAQs

How can I pay?

You can pay using credit card or paypal.

When (and how) will I get my order?

Processing time

We send items within 1 to 3 days of your order. Please let us know if you need it urgently and we will see what we can do. 

Shipping: UK

Due to the Covid-19 situation I am currently sending most orders within the UK by first class post rather than the usual signed for. 

 

Shipping: Rest of the World

Due to the Covid-19 situation I am currently only sending orders within the UK. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

What if there’s a problem?

Returns and exchanges

Please contact us on dittany@dittanyrose.co.uk if you have any problems with your order.

Contact within: 14 days of delivery

Ship items back within: 30 days of delivery

 

The following items can't be returned or exchanged

Custom or personalised orders unless they are damaged or defective

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

So, tell me more about the jewellery!

Care instructions

We advise not exposing to prolonged damp or humidity. Do not wear whilst, for example, showering or swimming.

 

Sterling silver and silver plate

Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper or nickel. Silver plate is metal that has been coated with a thin layer of silver. Our earrings and pendants all use sterling silver. Our cufflinks are silver-plated. Brooches do not contain silver. 

In the UK all items sold as precious metal i.e. solid silver or gold, is required to be hallmarked by law. However this law only applies to items where the sterling silver weighs more than 7.78 grams. All Dittany Rose jewellery over that weight is hallmarked.

 

How are they made?

Most Dittany Rose jewellery is made from card, resin and sterling silver. Some pieces are made from silver plate or other metal – see individual listings for details. For example these cufflinks are made with silver plate.
 
All pieces are handmade, by Dittany, in her workshop in Cambridge. She uses some modern technology; a cutter to cut out the card, and some traditional technology; jewellers’ tools such as in this picture. For more information on the process take a look at her blog posts or Instagram feed.