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FAQs

How can I pay?

You can pay using credit card or paypal.

When (and how) will I get my order?

Processing time

We send items within 1 to 3 days of your order. Please let us know if you need it urgently and we will see what we can do. 

Christmas 2018 last orders

2 December Africa, Middle East
5 December Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia)
6 December Caribbean, Central and South America
8 December Greece, Turkey, Australia, New Zealand
12 December Canada, Czech Republic, Italy, Poland and USA
13 December Finland, Sweden
15 December Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
16 December Belgium, France, Ireland, Luxembourg
18 December UK
 

Shipping: UK

All orders are sent first class Signed For service with Royal Mail. This means that they are covered (up to £50) for loss or damage, and should arrive with you the day after we post them. The price of postage is added at check out. 
 
If you sign up to our mailing list here, you can get a code for free UK first class Signed For postage that you can use as many times as you like.

Missing post is a very rare occurrence, and refunds are not offered for shipping errors that are beyond our control.

 

Shipping: Rest of the World

All overseas orders are sent standard international post with Royal Mail. This is estimated to arrive in Europe within 3 to 7 days and within 5 to 10 days elsewhere.  The price of postage is added at check out. 

For extra guarantee, you can pay more to use Royal Mail’s International Tracked and Signed service. Click on Shipping Method to choose this option.

If you sign up to our mailing list here, you can get a code for free standard international postage that you can use as many times as you like.

Unfortunately, we cannot be held responsible for delayed or lost items once they are in the possession of Royal Mail. Missing mail is a very rare occurrence but for extra reassurance please select the tracked service (see above).

 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

 

What if there’s a problem?

Returns and exchanges

Please contact us on dittany@dittanyrose.co.uk if you have any problems with your order.

Contact within: 14 days of delivery

Ship items back within: 30 days of delivery

 

The following items can't be returned or exchanged

Custom or personalised orders unless they are damaged or defective

 

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

So, tell me more about the jewellery!

Care instructions

All Dittany Rose pieces are covered with layers of resin, which will protect the paper layer in general wear. However, we would advise not exposing to prolonged damp or humidity. Do not wear whilst, for example, showering or spraying perfume.

 

Sterling silver and silver plate

Sterling silver is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals, usually copper. Silver plate is metal that has been coated with a thin layer of silver. Our earrings and pendants all use sterling silver. Our cufflinks are silver-plated. Brooches do not contain silver. 

In the UK all items sold as precious metal i.e. solid silver or gold, is required to be hallmarked by law. However this law only applies to items where the sterling silver weighs more than 7.78 grams. Currently all Dittany Rose jewellery weighs less than that and so we do not get it hallmarked.

 

How are they made?

Most Dittany Rose jewellery is made from card, resin and sterling silver. Some pieces are made from silver plate or other metal – see individual listings for details. For example these cufflinks are made with silver plate.
 
All pieces are handmade, by Dittany, in her shed in Cambridge. She uses some modern technology; a laser cutter to cut out the card, and some traditional technology; jewellers’ tools such as in this picture. For more information on the process take a look at her blog posts or Instagram feed.


 
All the designs on the card are taken from Dittany's own hand-drawn illustrations.

 

What makes Dittany Rose jewellery so special?

  • They are super light to wear (and also super light to post as gifts).

  • They are unique; you can recognize a Dittany Rose design instantly, and no one is going to think you bought these on the high street.

  • They are largely made from paper, which makes them a great first anniversary gift. However, they are more durable than other paper gifts, which are usually not protected with resin, and usually not combined with silver.

  • They come in a huge range of bright (and some subtle!) colours so you can match them to your outfits.They’ll also brighten up a plain outfit.

  • They are handmade. In the UK. By a trained jeweller.